Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Once your order has been shipped, you'll receive a confirmation email containing tracking information when available.
Please note that orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Times
Australia
Standard Shipping: 5–12 business days
Delivery times are estimates and may vary depending on your location, shipping carrier, weather, peak periods, and other circumstances outside our control.
Remote and regional areas may require additional delivery time.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer promotions including free shipping.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information by email where tracking is available.
Tracking information may take a few business days to become active after your order has been shipped.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the shipment.
Please make sure your shipping address is correct when placing your order. We are not responsible for delays or additional costs caused by an incorrect or incomplete address provided at checkout.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged product and packaging.
We will assess the issue and work with you to find an appropriate solution.
Incorrect Address
Please carefully check your shipping address before completing your purchase.
If you notice an error, contact us as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has entered processing.
Contact Us
If you have any questions about your order or shipping, please contact us through our customer support page or the contact details provided on our website.